Our Refund Policies
Thank you for choosing our web development agency for your project. We strive to provide high-quality services and deliver exceptional results. Please take a look at our refund policy below.
Eligibility for Refunds:
- Refunds may be considered in the following circumstances: If we are unable to fulfil the agreed-upon services due to unforeseen circumstances or technical limitations.
- If there are major deviations from the agreed-upon project scope or specifications.
- If you choose to cancel the project before substantial work has been completed, subject to a cancellation fee as outlined in our contract.
Note: “We do not refund payments for any product that has been automatically renewed.”
Refund Request Process:
- To initiate a refund request, please get in touch with our agency promptly with the details of your request and the reason for the refund.
- We’ll review your request and assess its eligibility based on the circumstances and our contractual agreement.
- We may need more information or documentation to process your refund request effectively.
Refund Resolution:
- If your refund request is approved, we will determine the appropriate refund amount based on the work completed, expenses incurred, and any applicable cancellation fees or penalties.
- Refunds will be issued using the original payment method or as otherwise mutually agreed upon between both parties.
- Just so you know, refund processing times may vary depending on the payment provider and the method of refund.
Non-Refundable Items:
- Certain services or third-party expenses may be non-refundable. These may include but are not limited to domain registrations, hosting fees, stock photography, premium plugins, or any other third-party services that have been acquired specifically for your project.
Dispute Resolution:
- If a dispute arises regarding a refund, we encourage open communication and negotiation to reach a mutually acceptable resolution.
- In case of unresolved disputes, legal action may be pursued in accordance with the laws and jurisdiction governing our agreement.
We recommend thoroughly reviewing our terms and conditions and discussing any concerns or questions related to our refund policy before entering into a contractual agreement with our web development agency.
